![]() The resort is fairly large and spread out. The beach is great for long walks and Isla Mujeres gives some protection from the sargassum (seaweed). We had stayed at Secrets Playa Mujeres five years ago and decided to return (the Playa Mujeres/Costa Mujeres area has a very high-end feel (very lush, well designed area and several levels of security). Perhaps arranging for luggage pick up along with this letter would be better.… ![]() Again, minor inconvenience but another representation this resort doesn’t stay about one step ahead of their guests. The lobby is not nearby, it involves a luggage cart and a golf cart for the guests. Great, except it led us to deal with getting our luggage to the lobby. Therefore, a paper was slipped under our door indicating we didn’t need to go through the checkout process, just give that paper to the checkout bellman. Even putting it on before leaving the room did not help after a couple of hours. Would be nice to have bug spray around to help combat the issue. I understand the resort may only be able to do so much about this. RecognizIng this seems petty, and it largely is, but it’s a service touch we’ve come to appreciate with other Secrets. I called room service the night of our anniversary to request a bottle of house champagne I was told no unless I was willing to pay for the bottle. It was acknowledged at check in and never again beyond that. We left the Italian and the Asian with nearly full plates. Could we find something to eat? Absolutely. Flavor was off, bland, and both flavor and presentation resembled something from a cafeteria. Some of the items that would make us question a return visit… 1 - The food (dinner primarily) was by far the worst we’ve had at any Secrets, possibly any all including. Really, no major complaints and would probably rate this restore highly if it were our first Secrets. Most will likely want to cart to the main restaurant area. It’s very tropical, the pool offers a great view of the beach, room was well maintained, and restaurants are walkable but much further away than many places we stayed. Grounds were beautiful and well maintained. We experienced outstanding service from the staff. First, the staff is wonderful, friendly, and attentive. Would it make it to the top of the choice list, no. Would we return or refer this resort, absolutely. We’ve stayed at many Secrets Resorts and while we thoroughly enjoyed our stay here this resort fell a little short in some important areas. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. It features a protected natural area located between the reception area and the main pool section where some of the region's flowers and birds can be seen and photographed. Open-air spaces make it ideal to enjoy the warm ocean breeze. This Unlimited-Luxury(R) resort will welcome its guests with an elevated club house with spectacular views of the ocean and just steps away from some of the resort's gourmet restaurants, fitness center and spa. This brand new, adults-only, all-suite resort is only 35 minutes from the Cancun International Airport and 10 minutes from downtown Cancun, adjacent next an 18-hole signature Greg Norman golf course and in close proximity to the best golf courses, shopping centers, beachfront restaurants and nightlife in the area. Secrets Playa Mujeres Golf & Spa Resort is located in beautiful Playa Mujeres, complete with famous white sandy beaches and stunning ocean views in a privileged gated community. Hilton Grand Vacations Club on the Las Vegas Strip.Hotels near One Spa at Finest Playa Mujeres.Hotels near Playa Mujeres Trips and Tours.Playa Mujeres All Inclusive Beach Resorts.Playa Mujeres All Inclusive Spa Resorts. ![]() Playa Mujeres 5 Star All Inclusive Resorts.Playa Mujeres Luxury All Inclusive Resorts.Playa Mujeres Adults Only All Inclusive Resorts.Adults Only and Adult Friendly Resorts Playa Mujeres.Secrets Playa Mujeres Golf & Spa Resort Rooms. ![]()
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